Shipping Policies
Shipping Policy
Last updated: September 9, 2026
Thank you for shopping with Mocaco Phone Case. We are committed to providing a reliable shipping experience and keeping you informed throughout your order.
Order Processing
Many of our products are prepared after an order is placed. Before shipment, each order may go through preparation and quality inspection to help ensure that the product meets our standards.
Because preparation times may vary depending on the product and order volume, we do not guarantee a fixed processing time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Options & Rates
We currently offer the following shipping options:
-
Standard Shipping — $8.99
-
Fast shipping — $12.99
-
Fastest shipping — $16.99
Available shipping methods may vary depending on your delivery destination and will be displayed at checkout.
Estimated Delivery Time
Estimated delivery time is generally:
8–15 business days
Delivery times may vary depending on your country or region, shipping method, local carrier, customs processing, public holidays, weather conditions, and other circumstances outside our control.
Please note that delivery estimates are provided as guidance and are not guaranteed delivery dates.
Tracking Your Order
Once your order has been shipped, we will send a shipping confirmation email containing tracking information when available.
Please allow some time for tracking information to become active after the carrier receives your package.
Tracking updates may occasionally be delayed while a package is moving between shipping facilities.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
-
Recipient name
-
Street address
-
Apartment or unit number
-
City
-
State or province
-
Postal or ZIP code
-
Country
-
Contact information
If you notice an error in your shipping address, please contact us as soon as possible at:
Once an order has been processed or shipped, we may not be able to change the delivery address.
Mocaco Phone Case is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Delayed Shipments
Occasionally, shipments may experience delays due to circumstances outside our reasonable control, including:
-
Customs inspections
-
Carrier delays
-
Severe weather
-
Public holidays
-
High shipping volumes
-
Local delivery disruptions
-
International transportation delays
If your tracking information has not been updated for an extended period or your package appears significantly delayed, please contact us at:
Our customer service team will assist you in reviewing the shipment status.
Lost Packages
If you believe your package has been lost in transit, please contact us at:
Please provide your order number and tracking information, if available.
We may need to contact the shipping carrier to investigate the shipment before determining the appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
-
Your order number
-
Clear photos of the damaged product
-
Photos of the outer packaging
-
Photos of the shipping label, if available
-
A brief description of the issue
Please keep the product and original packaging until our customer service team has completed the review.
Once the issue has been verified, we will provide an appropriate solution in accordance with our Returns & Refunds Policy.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery at:
Please include your order number and clear photos of the items and packaging you received.
Our customer service team will review the issue and provide an appropriate solution.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Where these charges are not collected at checkout, they may be the responsibility of the recipient.
Customs policies and fees vary by country, and Mocaco Phone Case does not control charges imposed by local customs authorities.
Customs processing may also affect delivery times.
Environmentally Conscious Packaging
Where it is safe and appropriate for the product, we aim to use minimal packaging to reduce unnecessary packaging materials.
Our priority is to balance responsible packaging practices with adequate protection for your order during transportation.
Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
Mocaco Phone Case
Website: mocacophonecase.com
Email: support@mocacophonecase.com