Payment Policy

Last updated: September 9, 2026

At Mocaco Phone Case, we aim to provide a secure and convenient checkout experience.

Accepted Payment Methods

We accept major payment methods available through our checkout, which may include:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

Available payment methods may vary depending on your country, device, currency, and checkout settings.

The payment options currently available to you will be displayed at checkout.

PayPal

If you choose PayPal at checkout, you may be redirected to PayPal to securely complete your payment.

After completing your payment, you will be returned to mocacophonecase.com.

Your PayPal transaction is also subject to PayPal's applicable terms and privacy policies.

Payment Authorization

When you place an order, your payment method will be submitted for authorization.

If your payment is successfully authorized, you will receive an order confirmation at the email address provided during checkout.

If your payment is declined or cannot be authorized, your order may not be completed.

If you experience a payment issue, please check that:

• Your payment information is correct

• Your billing address matches the information held by your payment provider

• Your card has sufficient available funds

• Your card or payment method is enabled for online or international transactions

If the issue continues, please contact your bank, card issuer, or payment provider.

Payment Security

We take payment security seriously.

Our store is operated using Shopify's ecommerce platform. Secure connections use encryption technology to help protect information transmitted between your browser and the Website.

When accessing a secure page, your browser should display https:// in the address bar and may display a padlock icon.

Payment information is processed through secure payment providers and checkout systems.

Mocaco Phone Case does not ask customers to send full credit or debit card details by email.

Payment Verification

For security and fraud-prevention purposes, certain transactions may require additional verification.

Depending on your payment method, bank, card issuer, or location, you may be asked to verify your payment through methods such as:

• A one-time verification code

• Banking app approval

• Biometric authentication

• 3D Secure authentication

• Other verification methods required by your payment provider

These checks are managed by the applicable bank or payment provider.

European Payment Authentication

Customers in certain European countries may be required to complete additional payment authentication in accordance with applicable payment security requirements.

If authentication is required, your bank or payment provider may ask you to verify the transaction before the payment can be completed.

After successful verification, you should be returned to the checkout process.

Currency and Charges

Prices are displayed in the currency shown on the Website or at checkout.

Depending on your bank, card issuer, payment provider, or billing currency, you may incur:

• Foreign transaction fees

• Currency conversion fees

• International payment fees

These fees are determined by your bank or payment provider and are not charged or controlled by Mocaco Phone Case.

Failed or Declined Payments

A payment may be declined for reasons including:

• Incorrect card information

• Incorrect billing information

• Insufficient funds

• Bank security restrictions

• Fraud-prevention checks

• Expired payment methods

• International transaction restrictions

If your payment is declined, please contact your payment provider for further information.

We are generally unable to determine the exact reason why a bank or card issuer declined a transaction.

Refunds

Approved refunds will be issued to the original payment method used for the purchase whenever possible.

Refund processing times are governed by our Returns & Refunds Policy.

After we issue a refund, your bank or payment provider may require additional time before the funds appear in your account.

Fraud Prevention

To protect our customers and our business, orders may be reviewed for suspected fraud or unauthorized payment activity.

We may contact you for additional information where reasonably necessary to verify an order.

We reserve the right to cancel and refund orders that we reasonably believe involve unauthorized, fraudulent, or suspicious payment activity.

Contact Us

If you have questions about a payment or an order, please contact us:

Mocaco Phone Case

Website: mocacophonecase.com

Email: support@mocacophonecase.com