Terms of Service

Last updated: September 9, 2026

Welcome to Mocaco Phone Case.

These Terms of Service (“Terms”) govern your access to and use of mocacophonecase.com (the “Website”) and any products or services offered through the Website.

Throughout these Terms, “we,” “us,” and “our” refer to Mocaco Phone Case. “You” refers to any visitor, customer, or other user of the Website.

By accessing our Website, placing an order, or using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies posted on our Website.

If you do not agree to these Terms, please do not use the Website.

1. Eligibility and Use of the Website

By using this Website, you represent that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian where required by applicable law.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You may not use the Website:

• For any unlawful, fraudulent, or abusive purpose

• To violate any applicable law or regulation

• To infringe the intellectual property or other rights of another person

• To transmit viruses, malware, or other harmful code

• To interfere with the security or operation of the Website

• To collect or misuse information belonging to other users

• To attempt unauthorized access to any part of the Website or related systems

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect our business, customers, systems, or legal rights.

2. Account Information

Certain features of the Website may allow or require you to create an account.

You are responsible for:

• Providing accurate and current information

• Maintaining the confidentiality of your login information

• Keeping your account details up to date

• All activity conducted through your account

If you believe your account has been accessed without authorization, please contact us promptly at:

support@mocacophonecase.com

3. Products and Services

We make reasonable efforts to display our products, colors, designs, images, dimensions, and descriptions as accurately as possible.

However, the appearance of colors and other product details may vary depending on your device, screen settings, lighting conditions, or manufacturing variations.

We do not guarantee that every product image will appear exactly the same on every device.

We reserve the right to:

• Modify product descriptions

• Change product prices

• Limit product quantities

• Discontinue products

• Correct errors or inaccuracies

• Update product availability

We may make these changes without prior notice where permitted by applicable law.

4. Orders

When you place an order through our Website, you agree to provide accurate, complete, and current information.

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in situations involving:

• Suspected fraud

• Payment issues

• Incorrect pricing

• Product availability

• Duplicate or unusually large orders

• Suspected unauthorized resale

• Errors in product or order information

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

5. Order Cancellation

Order cancellation requests must be submitted within 24 hours of purchase.

To request a cancellation, contact:

support@mocacophonecase.com

Please include your order number.

Once an order has entered production, been processed for shipment, or shipped, cancellation may no longer be possible.

Please refer to our Returns & Refunds Policy for additional information.

6. Prices and Payment

All prices displayed on the Website are shown in the currency indicated at checkout.

We reserve the right to change prices at any time.

The price charged for an order will be the price displayed at checkout when the order is placed, subject to correction of obvious pricing or technical errors where permitted by law.

Payment must be successfully authorized before an order can be processed.

Available payment methods may be displayed during checkout and may include third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

7. Taxes and Duties

Applicable taxes may be calculated and collected during checkout where required.

Depending on your destination country or region, your order may also be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges not collected by us may be the responsibility of the recipient.

Customs requirements and charges vary by destination.

8. Shipping and Delivery

Shipping options, fees, and estimated delivery times are described in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

• Customs processing

• Carrier delays

• Weather

• Local delivery conditions

• Public holidays

• Incorrect or incomplete shipping information

Customers are responsible for providing a complete and accurate delivery address.

Please review our Shipping Policy for full details.

9. Returns and Refunds

Returns, refunds, damaged items, incorrect items, and other post-purchase issues are governed by our Returns & Refunds Policy.

Eligible unused items may be returned within 30 days of delivery, subject to the conditions stated in that policy.

For questions regarding a return or refund, contact:

support@mocacophonecase.com

10. Intellectual Property

Unless otherwise stated, the Website and its content, including:

• Text

• Product descriptions

• Graphics

• Logos

• Website design

• Photographs

• Videos

• Illustrations

• Layouts

• Icons

• Software

• Other Website materials

are owned by, licensed to, or lawfully used by Mocaco Phone Case and are protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use our Website content without prior authorization, except where permitted by law.

Third-party trademarks, logos, names, and other intellectual property displayed on the Website remain the property of their respective owners.

11. User-Generated Content

You may have the opportunity to submit reviews, comments, photographs, feedback, or other content to the Website.

By submitting content, you confirm that:

• You have the right to submit it

• It does not violate applicable law

• It does not infringe another person's rights

• It is not fraudulent, defamatory, abusive, threatening, or misleading

Where you submit content for publication, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and use that content in connection with operating, promoting, and improving our Website and services, to the extent permitted by applicable law.

You retain ownership of your original content.

We reserve the right to remove content that violates these Terms or applicable law.

12. Third-Party Services and Links

Our Website may contain links to or integrations with third-party services, including payment providers, social media platforms, shipping providers, and other external websites.

We are not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Privacy

Your submission of personal information through the Website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

14. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, special pricing, or other promotional offers.

Unless otherwise stated:

• Promotions may not be combined

• Discount codes may be subject to expiration dates

• Certain products may be excluded

• Promotions may be limited to one use per customer

• Promotions may be modified or discontinued where permitted by law

Any specific terms displayed with a promotion will also apply.

15. Errors and Inaccuracies

Occasionally, information on our Website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Pricing

• Promotions

• Shipping charges

• Availability

• Delivery estimates

We reserve the right to correct such information and update the Website where necessary.

If an error materially affects an order you have already placed, we may contact you with available options or cancel and refund the affected order where appropriate.

16. Prohibited Activities

You may not use the Website or its content to:

• Engage in illegal activity

• Violate intellectual property rights

• Harass, abuse, or discriminate against others

• Submit false or misleading information

• Upload malicious software

• Collect personal information without authorization

• Spam, phish, scrape, crawl, or interfere with Website functionality

• Circumvent Website security measures

• Use automated systems in a manner that disrupts our services

We may restrict access for violations of this section.

17. Disclaimer

We make reasonable efforts to keep our Website and services available, accurate, and secure.

However, except where prohibited by law, we do not guarantee that:

• The Website will always be uninterrupted

• The Website will always be error-free

• All information will always be completely current

• Technical issues will never occur

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Mocaco Phone Case will not be liable for indirect, incidental, special, or consequential losses arising from use of the Website or our services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

Your statutory consumer rights remain unaffected.

19. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of the Website or your material violation of these Terms.

This provision does not limit any rights available to consumers under mandatory applicable law.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in full force and effect.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Website, services, business practices, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the Website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

22. Consumer Rights

Nothing in these Terms is intended to restrict or exclude any statutory rights that you may have under the mandatory consumer protection laws applicable in your country or region.

Where these Terms conflict with mandatory consumer protection laws, those laws will apply.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

Mocaco Phone Case

Website: mocacophonecase.com

Email: support@mocacophonecase.com